Terms and Conditions

29/05/2016

By using this web site you agree to the terms and conditions mentioned in this agreement and all other terms and conditions that are accepted by all providers and that are applicable for your reservations, in the organization of your travel/trip/excursion/tour or any other service provided in this web site. You agree on your part and on behalf of any third parties that you represent to comply to the terms and conditions, and to settle any outstanding balances that have not been paid when it is asked for.
You agree that any infringement of the above mentioned terms and conditions can lead to (a) cancellation of the reservation and your purchase (b) loss of the total amount that has been paid for the reservation or purchase (c) deprivation of the right to participate or use the product or service that have been book/purchased (d) charge of your account in case there are additional charged that are inflicted due to mistreating of the terms and conditions.
By completing the reservation an automated email will come to the email given by the customer with the reservation number and tickets. From this moment the mentioned agreement for the products or services purchased is valid and has to be kept. The confirmation email includes all necessary information for the travel/trip/excursion/tour that you have booked and purchased. Afterwards we will make sure that the reservation has been correctly in our system and that the payment of the reservation has been completed successful.
Additional Romani Tours reserves the right for security reasons for theft or any other illegal activity to ask from the customer additional information / documents in order to handle the reservation.
Regarding “Special Request” that are associated with the services or products purchased (for example meals, children seats, access for people with disabilities etc), cannot be guaranteed. It is the responsibility of the client to reconfirm that these services can be provided.
This web site belongs to Romani Tours (Romani SAsd) VAT number 094260959 Heat Office in Perissa (Santorini).
Credit card details are not saved for security reasons
The details of the client are saved (name, last name, telephone etc), except credit card details, and can be used for advertising reasons without the use of non wanted emails such us spam emails.
It is mandatory that an adult is escorting children under 18 years old.
Cancellation policy is as following: 1)In case of cancellation 5 days before the excursion/tour the total amount will be returned to the client through Pay Pal in up to 20 days. 2)In case of cancellation in less than 12 hours no money will be returned. 3)In case of non show or delay at the pickup point no money will be returned to the client.
Romani Tours Excursions reserves the right to make special offer and promotions for certain periods without this meaning that this offer is valid for everyone and for all periods.
Romani Tours does not take any responsibility if any errors or mistakes occur in the system.
Refund of money will be done only through Pay Pal to the client that made the booking.
Romani Tours does not take any responsibility if the system or a product is not available. Furthermore we cannot be kept responsible in case of a mistake, omission, violation, injury, death, lose of an asset or any other damages that may occur, cancellation, delay, overbooking, strike, force majeure, and in general for any situations that is out of the Company’s ability to control directly.
Responsibility of the user by using this site: 1)The user guaranties that he/she is over 18 years old and understands the responsibility for any activity that has been done by underage on his account. 2) The user is obligated to use the web site by the law and to follow the terms and conditioned mentioned. The use of this web site for misleading, influencing proposes or the attempted of corrupt the site and create problems in its function is forbidden. 3) Any action taken by the user that is against the law or the terms and conditions can result in suspension of the user from the web site and also to legal action against the user.
Romani Tours reserves the right to amend or to renew the terms and conditions and the policies of the company at any time for future uses without been having the obligation to inform the user.
This site is copyright property of the company Romani Tours. Any copy, distribution, transfer, alteration, resale, byproduct or misleading information regarding the provider of the product or service mentioned in this site.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed by Romani Tours. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
In case of cancellation of the excursion or tour due to weather conditions or any other kind of force majeure, we take no responsibility. The price of the excursion or tour will be refunded through Pay Pal in up to 20 days.
The price of the tour does not include the tickets for the entrance for Museums and the Volcano.
The company is not responsible and reliable for any injuries or accidents that happen due to bad behavior or not following the rules of the excursion/tour.
The client is responsible to be 10 minutes before the pickup time at the pickup point. In case the bus is not on time the client has to stay at the pickup point and after a 20 minutes delay call the contact number mentioned on the Voucher.
In case the payment transaction is not completed an email will be sent in order to settle it. If there is no reply within 48 hours of the email the reservation will be cancelled.
In case of cancellation 12 hours before the excursion/tour the total amount will be returned to the client through Pay Pal in up to 20 days. In case of cancellation in less than 12 hours no money will be returned.
In case of non show or delay at the pickup point no money will be returned to the client.
If the client has delayed and is not in time at the pickup point, the client can join the excursion/tour if this is possible. The transfer to the point where the excursion is has to be organized and paid by the client.
The client has to have the voucher of the excursion in a printed hard copy format in order to participate.
Customers are obligated to show a passport or identity card if asked.
By completing the booking an automated email will be sent to the email address that the client has inserted in the system with the details of the reservation, the unique reference number of each booking and the ticket for the tour. Clients are obligated to print the voucher in order to participate in the excursion/tour.